Nametag Announces VerifiedCall: Stop Help-Desk Social Engineering by Verifying Who's Really on the Line

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FOR IMMEDIATE RELEASE

Nametag Announces VerifiedCall: Stop Help-Desk Social Engineering by Verifying Who’s Really on the Line

NEW YORK — July 21, 2026 — Nametag, the identity verification platform that protects companies at their most vulnerable moments, today announced VerifiedCall, a new end-user microsite that lets anyone verify who is really on a phone call before sharing sensitive information. VerifiedCall is designed to defeat one of the fastest-growing and most damaging attack techniques in enterprise security: help-desk social engineering.

Attackers increasingly bypass technical controls by simply calling an employee — or the help desk itself — and impersonating IT support, a coworker, or a vendor. With a convincing voice, a spoofed caller ID, and, more and more, AI-generated audio and deepfakes, they pressure their target into resetting a password, approving a login, or reading back a one-time code. These calls have driven some of the highest-profile breaches of the last several years, and voice alone can no longer be trusted.

VerifiedCall flips the interaction around. Instead of either person scrambling to guess whether the other is legitimate, both prove who they are in real time: each signs in with their work account, and they exchange a short code out loud to show they are genuinely on the same live call. Each then sees the other’s name, photo, and work email address appear on their own screen at the same moment.

How it works

• Both parties open VerifiedCall and sign in with their work accounts through their organization’s existing identity provider. Nametag never sees a password.
• The person who received the call is shown a 6-digit rotating code to read aloud. Because the code refreshes every 30 seconds and expires within a minute or two, it must be spoken live during the call — it cannot be screenshotted or reused.
• The other party types the code in, and both screens immediately show who the other person is: their name, their photo from the company directory, and the work email address they signed in with.
• Locked out and unable to sign in? VerifiedCall hands that person to Nametag’s self-service recovery, where they prove themselves with an authentic government ID, a Spatial Selfie™, and Deepfake Defense™ to confirm a real, live person. They reset their password or MFA and return to finish the check — a path an impersonator cannot follow.

VerifiedCall runs entirely in the browser with nothing to install, and is hosted on a company’s existing Nametag recovery microsite. Every session — started, verified, or expired, along with every rejected code — is written to the organization’s Nametag audit log, giving security teams full visibility into verification activity.

“Social engineering works because it targets trust, and a phone call has always been the weakest link — you simply can’t see who’s on the other end,” said a Nametag spokesperson. “VerifiedCall gives that trust a foundation. In about a minute, both people prove who they are to each other and watch it happen live. Deepfakes and spoofed voices don’t get past it.”

“We built VerifiedCall for the everyday moment when an employee just needs to know: is this call safe?” the spokesperson added. “It requires no training, no app, and no security expertise — you sign in, you read a code, and you both see the answer.”

VerifiedCall extends Nametag’s identity platform, which is already used by organizations to secure account recovery, help-desk verification, and onboarding against modern identity attacks.

Availability

VerifiedCall is available to Nametag customers on their existing recovery microsite domain. Organizations interested in VerifiedCall can contact Nametag to learn more.

About Nametag

Nametag is an identity verification platform that helps companies verify the identities of the people they interact with at their most vulnerable moments — account recovery, help-desk requests, onboarding, and high-risk transactions. Using government-issued ID verification, Spatial Selfie™, and Deepfake Defense™, Nametag confirms that a real, live person is who they claim to be, stopping account takeover, social engineering, and deepfake-driven fraud. To learn more, visit getnametag.com.

Media Contact

Nametag Communications press@nametag.co