Nametag: Identity Verification for Helpdesks

Complete solutions to address costly slowdowns and vulnerabilities in your IAM infrastructure.

End-to-end automation for:

A browser window with Nametag Copilot, showing "Send an ID request" text and a field to enter a phone number.

Helpdesk Identity Verification

Automatically verify users at your helpdesk, improving their experiences and boosting agent efficiency by 5x.

A browser window configuring a user flow for verifying identity to continue

Self-Service MFA Resets

Enable your employees to reset their own MFA tokens and passwords, eliminating up to 50% of your helpdesk tickets.

How it Works

Identity verification flows loved by real users, hated by bad actors

Prompt your users to verify with Nametag

Send a verification request through your normal support channels, prompt it automatically, or direct users to a branded self-service microsite.

Nametag verifies people in under 30 seconds through a mobile-native experience that's uniquely resilient against the use of AI deepfakes.

Enable self-service and empower agents

Once they're verified, self-service users can reset their own passwords and MFA tokens based on customizable group-based permissioning.

Helpdesk agents see verification results update automatically, empowering them to focus on providing great service and resolving tickets.

An image showing the Nametag Copilot agent-assisted user identity verification flow

We're already thrilled by the positive feedback pouring in from customers and the dedicated teams at HubSpot's customer success and support departments.

Mona Salvi

Sr. Director, Product Security, Fraud, & Risk

Nametag's fast and secure ID verification means our agents can be more efficient with verifying customers therefore spending more time helping them.

Sharon Rowlands

CEO

A colorful 3-dimensional block with an ID card on top, hovering over grey another block

Security Innovations

Uniquely secure against AI deepfakes and injection attacks

Threat actors move fast. Nametag moves faster.

Nametag’s patented identity verification leverages a unique combination of mobile cryptography, device telemetry, proprietary AI, and other technologies. Our approach prevents injection attacks and the use of AI deepfakes by ensuring trusted, real-time captures.

Nametag draws on advanced security features that other providers can’t access, leaving them vulnerable to common threats and new generative AI attacks.