Self-service password resets

Up to 50% of IT tickets are just for password resets. Eliminate them all with Nametag's ready-to-use SSPR solution, built on Deepfake Defense™ identity verification which can't be phished or fooled by AI deepfakes.

Connecting identity directories to Nametag

1. Connect your identity provider

Plug-and-play integrations with Okta, Microsoft Entra, Cisco Duo, and others.

A browser window with Nametag Copilot, showing "Send an ID request" text and a field to enter a phone number.

2. Activate your SSPR page

Branded account recovery microsite, hosted by us or on your custom URL.

3. Redirect locked out employees

Cut 50% of your IT tickets by deflecting password resets away from your helpdesk.

How it Works

Identity verification flows loved by real users, hated by bad actors

Prompt your users to verify with Nametag

Send a verification request through your normal support channels, prompt it automatically, or direct users to a branded self-service microsite.

Nametag verifies people in under 30 seconds through a mobile-native experience that's uniquely resilient against the use of AI deepfakes.

Enable self-service and empower agents

Once they're verified, self-service users can reset their own passwords and MFA tokens based on customizable group-based permissioning.

Helpdesk agents see verification results update automatically, empowering them to focus on providing great service and resolving tickets.

An image showing the Nametag Copilot agent-assisted user identity verification flow

A colorful 3-dimensional block with an ID card on top, hovering over grey another block

Built on identity verification that prevents deepfake attacks.

Threat actors move fast. Nametag moves faster.

Nametag’s proprietary identity verification engine combines cryptography, biometrics, and AI to block advanced threats like injection attacks. It prevents the use of deepfakes, and can't be phished or intercepted.

Other SSPR providers use factors that are vulnerable to interception, phishing, push fatigue and other threats. Only Nametag verification delivers the assurance needed for self-service password resets that are truly secure.

Read about Nametag Deepfake Defense

What you need to know about SSPR solutions

Opening the Nametag app clip and scanning an ID

A set of five ID cards floating in the air

Instant syncs to all of your identity directories.

The moment you connect Nametag to your identity provider, every account in your directory is protected against imposters. Enable more self-service and a better employee experience in just a few clicks.

Nametag works wherever you work

Global coverage

11,000+ document types

Omni-channel

Voice, chat, email and more

Mobile native

iOS and Android

Nametag is the only SSPR solution that's truly secure against phishing, interception, deepfakes and other threats. Deflect 50% of your IT tickets to self-service, improve user experiences, and stop account takeovers.