Customer Verification

Improve Efficiency

Empower your customer support team

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag anywhere

Share a link via your normal channels or direct customers to your Nametag self-service microsite. Customers tap the link or scan a QR code to open Nametag, no app required.

Image of someone scanning their driver's license

2. Verify their identity

Nametag uses our unique identity verification technology to scan the customer's government-issued ID, match it to a live selfie, and ensure that both are unaltered and aren't deepfakes.

Image of a successful identity verification result with Nametag

3. Provide better service

Self-service customers can reset their own passwords or MFA without involving support. Prompted verifications update in real time, so support reps can focus on helping customers.

Nametag Copilot: Empower Agents

Ready-to-use support console

Nametag's customer verification console sets up in under 10 minutes, immediately protecting your support team against social engineering attacks and reducing verification friction for your customers.

Support representatives can can send, review, and manage customer verifications, all in one place.

Image of the Nametag identity verification agent console

Nametag integrates with support platforms like:

Integrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Send verification requests and view the results through your platform of choice.

Request info

Nametag Autopilot: Eliminate Tickets

New

Enable self-service account recoveries

Eliminate customer account recovery tickets entirely by empowering them to securely reset their MFA and passwords without involving your support team.

Customers simply scan a QR code, verify their identity, and then securely reset their passwords or MFA tokens, entirely on their own within Nametag.

Image of a webpage where users can scan a QR code to initiate the Nametag ID verification process

Nametag API: User Verification

Put Nametag into your product and custom workflows

Integrate Nametag's ultra-secure identity verification into your product or custom workflows. Add a powerful security layer to high-risk actions that streamlines and protects customer experiences.