Customer Verification

Improve customer experiences and stop account takeovers

Nametag verifies your customers in seconds through intuitive user flows at critical moments, protecting their accounts against fraudsters and reducing support costs.
30s
or less to verify themselves
60%
faster lockout resolutions
2x
better customer experience
30%
support cost savings
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Increase Security

Verify your customers at critical moments

Image of a support ticket with someone asking to transfer their pointsImage of a support ticket with someone locked out of their accountImage of a support ticket with someone who can't access their authenticator appImage of a support ticket with someone asking to add a new beneficiaryImage of a support ticket with someone asking to set up their new phoneImage of a support ticket with someone asking to send funds
Improve Efficiency

Empower your customer support team

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag anywhere

Share a link via your normal channels or direct customers to your Nametag self-service microsite. Customers tap the link or scan a QR code to open Nametag, no app required.
Image of someone scanning their driver's license

2. Verify their identity

Nametag uses our unique identity verification technology to scan the customer's government-issued ID, match it to a live selfie, and ensure that both are unaltered and aren't deepfakes.
Image of a successful identity verification result with Nametag

3. Provide better service

Self-service customers can reset their own passwords or MFA without involving support. Prompted verifications update in real time, so support reps can focus on helping customers.
Customer Verification Solutions

Nametag integrates with support platforms like:

Integrated with ServiceNow for password and MFA resetsIntegrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Send verification requests and view the results through your platform of choice.

Request info
Nametag API: User Verification

Put Nametag into your product and custom workflows

Integrate Nametag's ultra-secure identity verification into your product or custom workflows. Add a powerful security layer to high-risk actions that streamlines and protects customer experiences.

Explore docs
Image showing a website that integrated Nametag to verify peoples' identities

We're already thrilled by the positive feedback pouring in from customers and the dedicated teams at HubSpot's customer success and support departments.

Mona Salvi
Sr. Director, Product Security, Fraud & Risk

Nametag's fast and secure ID verification means our agents can be more efficient with verifying customers therefore spending more time helping them.

Sharon Rowlands
CEO
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Better Business Bureau Accredited Business
California Consumer Privacy Act of 2018 Compliant
Customer Verification

Nametag’s out-of-the-box solutions protect your customers' accounts and improve their experiences when they contact your support team.

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