Customer Verification Solutions

Improve Efficiency

Empower your customer support team.

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag anywhere

Share a verification link via your normal support channels or direct users to self-service. Customers tap the link or scan a QR code to open Nametag, no app download and no pre-enrollment required.

Image of someone scanning their driver's license

2. Verify their identity

Nametag uses our Deepfake Defense™ identity verification engine to scan the customer's photo ID and match it to a live selfie, ensuring that they're not trying to impersonate someone else.

Image of a successful identity verification result with Nametag

3. Provide better service

Self-service customers can reset their own passwords or MFA without involving support. Prompted verifications update in real time, so support reps can focus on helping customers.

Helpdesk Verification

Empower your support team to verify people.

Replace outdated security questions and phishable one-time codes with Nametag identity verification.

Our customer verification console sets up in under 10 minutes, immediately protecting your support team against social engineering attacks while reducing verification friction for legitimate users.

An image showing the Nametag Copilot agent-assisted user identity verification flow

Integrates with support ticketing platforms like:

Integrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Learn more

Account Recovery

Enable self-service account recoveries.

Eliminate password and MFA reset calls by empowering your customers to securely recover their accounts without involving your support team.

Customers can simply scan a QR code, verify their identity, and then securely reset their passwords or MFA devices, entirely on their own with Nametag.

Image of a webpage where users can scan a QR code to initiate the Nametag ID verification process

Identity Verification API

Embed Nametag into your own application.

Integrate Nametag's Deepfake Defense identity verification engine into your support workflows. Add a powerful security layer to high-risk actions that streamlines and protects customer experiences.

Image showing a website that integrated Nametag to verify peoples' identities

We're already thrilled by the positive feedback pouring in from customers and the dedicated teams at HubSpot's customer success and support departments.

Mona Salvi

Sr. Director, Product Security, Fraud & Risk

Nametag's fast and secure ID verification means our agents can be more efficient with verifying customers therefore spending more time helping them.

Sharon Rowlands

CEO

This will make it much harder for bad actors to profit from deepfakes.

Bruce Schneier

Security Technologist & Cryptography Expert

Trust is earned, so we're always working to earn it.

Our mission is to protect people against imposters. Respecting your privacy is fundamental to everything we do. We go above and beyond avant-guard data protection frameworks in our commitment to safe, ethical data handling.

Learn more about our privacy practices

Improve customer experiences and stop account takeovers

Verify your customers at critical moments.