Customer Verification

Improve customer experiences and stop account takeovers

Nametag verifies your customers in seconds through intuitive user flows at critical moments, protecting their accounts against fraudsters and reducing support costs.
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30s
or less to verify themselves
60%
faster lockout resolutions
2x
better customer experience
30%
support cost savings
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Increase Security and Reduce Friction

Quickly verify customers at critical moments

Image of a support ticket with someone asking to transfer their pointsImage of a support ticket with someone locked out of their accountImage of a support ticket with someone who can't access their authenticator appImage of a support ticket with someone asking to add a new beneficiaryImage of a support ticket with someone asking to set up their new phoneImage of a support ticket with someone asking to send funds
Learn why legacy support tools fail
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Improve Support Efficiency

Empower your support team with easy to use customer verification tools

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag anywhere

Share a link via your normal channels or direct customers to your Nametag self-service microsite. Customers tap the link or scan a QR code to open Nametag, no app required.
Image of someone scanning their driver's license

2. Verify their identity

Nametag uses our unique identity verification technology to scan the customer's government-issued ID, match it to a live selfie, and ensure that both are unaltered and aren't deepfakes.
Image of a successful identity verification result with Nametag

3. Provide better service

Self-service customers can reset their own passwords or MFA without involving support. Prompted verifications update in real time, so support reps can focus on helping customers.
Customer Verification Solutions
Nametag Copilot: Empower Agents

Ready-to-use support console

Nametag's customer verification console sets up in under 10 minutes, immediately protecting your support team against social engineering attacks.

Support representatives can can send, review, and manage customer verifications, all in one place.

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Image of the Nametag identity verification agent console

Nametag integrates with support platforms like:

Integrated with ServiceNow for password and MFA resetsIntegrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Send verification requests and view the results through your platform of choice.

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Nametag Autopilot: Eliminate Tickets
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Enable self-service account recoveries

Eliminate customer account recovery tickets entirely by empowering them to securely reset their own passwords and MFA without involving support.

Customers simply scan a QR code, verify themselves with Nametag, and then securely reset their passwords or MFA tokens, entirely on their own.

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Image of a webpage where users can scan a QR code to initiate the Nametag ID verification process
Nametag API: Integrate Verification

Put Nametag into your product and environments

Integrate Nametag to bring our ultra-secure identity verification into your product or environments. Add a powerful security layer to high-risk actions that streamlines and protects customer experiences.

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Better Business Bureau Accredited Business
California Consumer Privacy Act of 2018 Compliant
Customer Verification

Ready to protect and improve your customer experience?

Nametag’s out-of-the-box solutions protect your customers' accounts and improve their experiences when they contact your support team.

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