Nametag is an identity verification platform that companies use to protect your online accounts. We verify your identity quickly and securely so that you can set up or regain access to your accounts, while stopping anyone else from taking over your accounts by impersonating you.

To open Nametag and begin verifying your identity, simply use your smartphone or tablet to scan the QR code you’re presented with, or tap the link sent to you by a helpdesk or support agent. For security reasons, we require that you use the high-resolution camera on a modern smartphone or tablet.

To make things as easy as possible for you, we use native features of iOS and Android which allow you to open Nametag without needing to visit the app store or download an app. But if you run into any issues, you can always download our full mobile app from the iOS App Store or Google Play Store and try again.

When it comes to protecting your accounts, security matters more than ever. You need to know that your personal information is safe, while we need to ensure that no one else can impersonate you.

Web cams and web browsers aren’t built for secure identity verification. Fraudsters can easily manipulate them to inject deepfakes and other false data. That’s why we exclusively use your smartphone to verify your identity, rather than letting you use a desktop, laptop, or web browser.

You may not realize it, but your smartphone actually contains a wealth of security features. Nametag uses these features to prevent tampering by fraudsters. Click here to learn more about the security features in your phone, and how we use them to ensure trusted identity verification.

Nametag automatically recognizes and scans documents from over 240 countries. Your ID must be issued by a government, not by your employer or by another non-governmental institution. In addition, your ID must have basic information about you, including your name, a photo of you, and your birthday.

Although we automatically process around 10,000 ID types, there are some ID types we are not yet able to process. If your ID isn't processed automatically, carefully read all of the on-screen instructions: hints will automatically pop up to help identify issues with your environment. If you've followed all of the on-screen instructions and your ID still isn't scanning, it's possible that we don't accept your ID type. 
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Some issues we see occasionally include:
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– Not enough light on the ID
– Glare on the ID from a light source
– Scanning on a white background
– Not a valid form of ID

If you notice any of these problems, fix them and then try again. If your ID still won't process, follow the on-screen prompts to capture a photo manually and then submit your information for review.

If Nametag identifies a potential issue during your automated verification, you will be invited to submit your information for review. Example issues include if your selfie and ID photo don’t match, or if your selfie doesn’t meet our standards (such as if it’s too blurry).

When you submit for review, a select group of Nametag’s trained experts will review your information  in a secure, privacy-preserving environment to make sure it’s really you. This process has been carefully designed to preserve your privacy while enabling us to make an informed decision. 

Nametag’s review process exists to protect your information and accounts against imposters while ensuring that, in the unlikely event that you are wrongly flagged by our automated systems, you will still be able to access your accounts.

If the scans you've submitted are sufficient to prove your identity, we'll approve you. If you have notifications enabled, we'll notify you when you're approved. Otherwise, check back into the Nametag mobile app (or re-launch it with a new link if needed) to check on the status of your review.

Protecting your data and your privacy is fundamental to everything we do. Here are just a few examples of how we protect the data that you choose to share with us:

– Data security: We go above and beyond the requirements spelled out in avant-garde enterprise data protection standards like the EU's General Data Protection Regulation (GDPR).
– External auditing: We regularly undergo third-party audits which evaluate the efficacy of our security practices, and we are thoroughly vetted by every enterprise that works with us.
– Data encryption: All data are encrypted in transit using TLSv1.3 and at rest using AES256. Your data are always encrypted from the moment of creation.
– No biometrics storage: We do not store biometric data. We collect biometric data in order to verify your identity, and then immediately discard this data after verification.
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Our deep commitment to privacy in detailed our privacy policy. For more information on how we protect your data, you can also visit our Security FAQ.

No. We do not sell your information to third parties nor will we ever do so.

We believe that accessibility is a fundamental right. Some examples of how we ensure inclusivity and accessibility across our platform include:

– International acceptance: Nametag supports around 10,000 forms of government-issued identity documents covering ~250 countries and territories.

– Device accessibility: We allow you to use any modern smartphone or tablet, so long as it has a high-resolution camera and up-to-date operating system. If you use VoiceOver (iOS) or TalkBack (Android), that carries through to Nametag.

– No app download: You can complete Nametag verification without ever visiting the app store or downloading an app, ensuring that everyone can use Nametag regardless of technical aptitude.

Nametag has designed every aspect of our technology to ensure fair and equal treatment of everyone. When you verify your identity with us, we ask you to scan a government-issued photo ID document and take a selfie photo. We then use a technology called one-to-one (1:1) face matching to measure the similarity between the photo on your ID document and your selfie. Face matching assigns a similarity score, reflecting how closely the face in your selfie image resembles the face on your photo ID. Scores range from 0.0 (low similarity) to 1.0 (high similarity).

The face matching algorithms we use are trained on datasets which capture humanity’s diverse range of skin tones and facial features. These algorithms have been rigorously tested and found to perform extremely well across all demographics.

Unlike facial recognition which uses a one-to-many (1:Many) approach to compare your face to others in a large database, facial matching simply evaluates the likelihood that your face matches your ID document in a one-to-one comparison.