Helpdesk Verification

Verify users.

Protect your support team from imposters.

Nametag's helpdesk console deploys in minutes, immediately protecting your agents from imposters and social engineering. Agents verify customers and employees in just a few clicks, all from one platform.

Act with confidence.

Provide better service and boost efficiency.

Legitimate users verify their identity in under 30 seconds, no pre-enrollment required. The results update in real time inside your agent console, so your agents can focus on proving great support.

Ongoing conversations

User Experience

Loved by users, hated by bad actors.

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag

Quickly create and share a link via your normal support channels. Users tap it to open Nametag on their phone, with no pre-registration or download.

Image of someone scanning their driver's license

2. Verify their identity

Nametag's scans the user’s government-issued ID, matches it to their live selfie, and verifies both captures, instantly stopping advanced imposters.

Image of a successful identity verification result with Nametag

3. Act with confidence

Verification results update in real time in your console, so agents can focus on providing great service and resolving more tickets, more quickly.

We're already thrilled by the positive feedback pouring in from customers and the dedicated teams at HubSpot's customer success and support departments.

Mona Salvi

Sr. Director, Product Security, Fraud & Risk

Nametag's fast and secure ID verification means our agents can be more efficient with verifying customers therefore spending more time helping them.

Sharon Rowlands

CEO

A set of five ID cards floating in the air

Augmented by the data sources you already have.

Optionally, connect Nametag to your identity providers to further enhance what is already the world's most secure user verification.

Integrates with ticketing platforms like:

Integrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Send verification requests and view the results right from your ticketing tool of choice.
‍

Request info

Prevent helpdesk social engineering attacks