Prevent helpdesk social engineering attacks

Bad actors use social engineering and deepfakes to trick helpdesk agents into resetting passwords and MFA tokens. Nametag stops these attacks by verifying users at your helpdesk with Deepfake Defense™.

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30%
helpdesk cost savings
5x
greater agent efficiency
60%
faster lockout resolutions
2x
better user experience
Quickly verify users

Protect your support team from imposters.

Nametag's helpdesk console deploys in minutes, immediately protecting your agents from imposters and social engineering. Agents verify customers and employees in just a few clicks, all from one platform.

Act with confidence

Provide better service and boost efficiency.

Legitimate users verify themselves in under 30 seconds through our Deepfake Defense engine. The results update in real time inside your agent console, so your agents can focus on proving great support.

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User Experience

Loved by users, hated by bad actors.

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag verification

Quickly create and share a link via your normal support channels. Users tap it to open Nametag on their phone, with no pre-registration or download.
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2. Verify their identity

Nametag's scans the user’s government-issued ID, matches it to their live selfie, and verifies both captures, instantly stopping advanced imposters.
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3. Act with confidence

Verification results update in real time in your console, so agents can focus on providing great service and resolving more tickets, more quickly.
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We're already thrilled by the positive feedback pouring in from customers and the dedicated teams at HubSpot's customer success and support departments.

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Mona Salvi
Sr. Director, Product Security, Fraud & Risk
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Nametag's fast and secure ID verification means our agents can be more efficient with verifying customers therefore spending more time helping them.

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Sharon Rowlands
CEO
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Augmented by the data sources you already have.

Optionally, connect Nametag to your identity providers to further enhance what is already the world's most secure user verification.

Integrates with ticketing platforms like:

Integrated with ServiceNow for password and MFA resetsIntegrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Send verification requests and view the results right from your ticketing tool of choice.
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Stop social engineering attacks and reduce costs.

Replace security questions and visual verification calls with Nametag to protect your helpdesk against deepfakes and social engineering. Boost agent efficiency 5x, improve user experiences 2x, and reduce risk of data breaches.

Request a demo