Helpdesk Verification

Identity verification for helpdesks

Protect your support team from imposters.

Nametag's helpdesk console deploys in minutes, immediately protecting your agents from imposters and social engineering. Agents verify customers and employees in just a few clicks, all from one platform.

Empower agents and users

Provide better service and boost efficiency.

Legitimate users verify their identity in under 30 seconds, no pre-enrollment required. The results update in real time inside your agent console, so your agents can focus on proving great support.

Ongoing conversations

We're already thrilled by the positive feedback pouring in from customers and the dedicated teams at HubSpot's customer success and support departments.

Mona Salvi

Sr. Director, Product Security, Fraud & Risk

Nametag's fast and secure ID verification means our agents can be more efficient with verifying customers therefore spending more time helping them.

Sharon Rowlands

CEO

User Experience

Loved by agents and legitimate users, hated by bad actors like Scattered Spider.

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag

Quickly create and share a link via your support channels. Users tap it to open Nametag on their phone, no pre-enrollment or app download needed.

Image of someone scanning their driver's license

2. Verify their identity

Nametag's scans the user’s government-issued ID, matches it to their live selfie, and verifies both captures, instantly stopping advanced imposters.

Image of a successful identity verification result with Nametag

3. Act with confidence

Verification results update in real time in your console, so agents can focus on providing great service and resolving more tickets, more quickly.

Nametag integrates with ticketing platforms like:

Integrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Send verification requests and view the results from inside your existing workflows.
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Explore integrations

Privacy-preserving and secure by design.

Our mission is to protect people against imposters. Respecting your privacy is fundamental to everything we do. We are committed to safe, ethical data handling and empower our customers and users to control their own data.

Learn more about our privacy practices

Prevent helpdesk social engineering attacks