Helpdesk Verification

Helpdesks can’t verify identity.

Bad actors are using AI-enhanced social engineering to trick support staff into resetting accounts. Agents need a better way to verify users.

Deploy in minutes

Protect your support team from imposters.

Nametag immediately protects your helpdesk from AI-powered imposters and social engineering. Agents verify users in just a few clicks from our turnkey console or inside your ITSM platform.

Verify identities

Provide better service and boost efficiency.

Legitimate users verify their identity in under 30 seconds, no pre-enrollment required. The results update in real time inside our console or your ITSM, so your agents can focus on proving great support.

Ongoing conversations

Embedding Nametag directly into ServiceNow makes identity verification part of the support workflow. This removes guesswork, protects against impersonation, and creates a clear audit trail before actions like password and MFA resets are taken.

Richard Biever

Senior Director, Information Security

We're already thrilled by the positive feedback pouring in from customers and the dedicated teams at HubSpot's customer success and support departments.

Mona Salvi

Sr. Director, Product Security, Fraud & Risk

User Experience

Loved by users, hated by bad actors.

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag.

Quickly create and share a link via your support channels. Users tap it to open Nametag on their phone, no pre-enrollment or app download needed.

Image of someone scanning their driver's license

2. Verify identity.

Nametag's patented technologies match the user's live selfie to their government-issued photo ID, preventing them from impersonating someone else.

Image of a successful identity verification result with Nametag

3. Act with confidence.

Verification results update in real time, so agents can spend less time interrogating people, and more time providing great service and resolving tickets.

Nametag integrates with IT Service Managmenet (ITSM) platforms like:

Integrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Send verification requests and view the results from inside your existing workflows.
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Privacy-preserving and secure by design.

Our mission is to protect people against imposters. Respecting your privacy is fundamental to everything we do. We are committed to safe, ethical data handling and empower our customers and users to control their own data.

Learn more about our privacy practices

Helpdesk