Customer Verification

improve support efficiency

Give your support team the verification tools they need

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag anywhere

Share a link via your normal channels or direct customers to your Nametag self-service microsite. Customers tap the link or scan a QR code to open Nametag, no app required.

Image of someone scanning their driver's license

2. Verify their identity

Nametag uses our unique identity verification technology to scan the customer's government-issued ID, match it to a live selfie, and ensure that both are unaltered and aren't deepfakes.

Image of a successful identity verification result with Nametag

3. Provide better service

Self-service customers can reset their own passwords or MFA without involving support. Prompted verifications update in real time, so support reps can focus on helping customers.

NAMETAG COPILOT: EMPOWER AGENTS

Out-of-the-box support console

Nametag sets up in under 5 minutes without any integration work required, immediately protecting your support team and your customers against social engineering, impersonators, and account takeovers.

Support representatives can immediately start sending, reviewing, and managing customer verifications, all in one unified place.

Image of the Nametag identity verification agent console

Nametag integrates with support platforms like:

Integrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Send verification requests and view the results through your platform of choice.

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nametag autopilot: eliminate tickets

New

Enable self-service account recoveries

Eliminate account recovery tickets entirely by empowering customers to securely reset their own passwords and MFA without needing to engage support resources at all.

Customers scan a QR code, verify themselves with Nametag, then securely reset their passwords or MFA tokens, entirely on their own.

Image of a webpage where users can scan a QR code to initiate the Nametag ID verification process

NAMETAG API: Integrate nametag

Add Nametag to your product and environments

Integrate Nametag to bring our uniquely secure identity verification technology to your preferred product or environments. Add a powerful security layer to high-risk actions that streamlines and protects customer experiences.

Explore docs

Image showing a website that integrated Nametag to verify peoples' identities

Deliver a 2x better experience and stop account takeovers

Quickly verify customers at critical moments