Self-service account recovery end-user's guide

If your company is using Nametag’s self-service account recovery solution, you can use Nametag to enroll your new account, reset your own password (for certain providers), and reset your multi-factor authentication methods. All you need is your government-issued ID and a mobile device!

Verify your identity

Navigate to your team’s custom self-service site and scan the QR code with your mobile phone. If you don’t know the website link, ask your team lead for the self-service site URL.

You’ll scan a government ID and take a selfie to verify your identity before receiving account access. Once you’ve verified your identity, you can manage your account credentials directly from your team’s self-service site. The identity verification process on your mobile device takes about 30 seconds to complete.

Use these quick links to navigate directly to your team’s directory provider for step-by-step instructions.

• Microsoft Entra ID (formerly Azure Active Directory)
• Okta
• Duo

Manage your credentials

Each directory provider has a slightly different process for credential resets, but the process is very simple for all of them.

Reset a password

Resetting a password will generate a temporary password or link you to a page where you can set a new one, both of which will get you back into your account.

This applies to new accounts, where you’re setting your own first temporary password, as well as existing accounts where the password has been lost or forgotten.

Reset multi-factor authentication (MFA) methods

Resetting multi-factor authentication methods will remove all of the devices, tokens, apps, etc. that have been associated with that account.

This includes things like phone numbers set up for SMS messaging, authenticator apps, physical keys, passkeys, and all other multi-factor authentication methods. You’ll will simply re-establish these devices when you sign into your account using only the primary sign-in method (usually a password).

Microsoft Entra ID (formerly Azure Active Directory)

Reset your password

Follow these simple steps to reset your Microsoft password:

1. Click Reset your password for the account you want to update
2. Copy the temporary password to your clipboard
3. Navigate to aka.ms/mysecurityinfo (we suggest doing this in a new browser tab)
4. Select or enter the account you are resetting on the Microsoft sign-in page
5. Enter the temporary password
6. Update your password and set a new password

Microsoft will guide you through steps 4-6 automatically. Once you’ve completed these steps, you’ll be signed into your account!

Reset your multi-factor authentication (MFA) methods

All you need to do here is click Reset multi-factor authentication in Nametag. Click the Yes, reset tokens button to complete this step. This will remove all of the devices, tokens, apps, etc. that have been associated with your account.

Once you sign back into Microsoft, you’ll want to add new multi-factor authentication methods. You can learn how to add MFA methods to your Microsoft account in this article.

Okta

Reset your password

Follow these simple steps to reset your Okta password:

1. Click Reset your password for the account you want to update
2. Click Proceed to Okta, which will open the Okta login page in a new browser tab
3. Navigate to the new browser tab with the Okta login page
4. Enter a new secure password (Okta asks you to do this twice)
5. Click Reset password

Once you’ve completed these steps, you’ll be signed into your account!

Reset your multi-factor authentication (MFA) methods

All you need to do here is click Reset multi-factor authentication in Nametag. Click the Yes, reset tokens button to complete this step. This will remove all of the devices, tokens, apps, etc. that have been associated with your account.

Once you sign back into Okta, you’ll want to add new multi-factor authentication methods; enroll new methods at login.okta.com. You can learn how to add MFA methods to your Okta account in this article.

Duo

Duo only allows resets of multi-factor authentication methods; password resets are not supported by Duo.

Reset your multi-factor authentication (MFA) methods

The first thing you’ll is click Reset multi-factor authentication in Nametag. This will remove all of the devices, tokens, apps, etc. that have been associated with your account.

The second thing you’ll do is copy the Duo reset code by clicking Copy to clipboard. Use this code to regain access to your Duo account and add new multi-factor authentication methods. You can learn how to add MFA methods to your Duo account in this article.

Getting help

1. If you forget the temporary password or authentication code, you can simply start over (and you won’t have to scan your ID again) and do another reset

2. If you have a very common name or a name in your corporate directory that doesn’t match your legal name closely enough, the self-service password reset might not work for you the first time. Contact your help desk and they will help you associate your Nametag with your entry in the corporate directory, after which you’ll be able to use Nametag in the future.

3. If you find yourself using the password/MFA reset website frequently, you may benefit from downloading the Nametag app from the Google Play Store or Apple AppStore; this will securely retain your credentials on your device so you can authenticate to the password reset website simply by scanning the QR code and tapping the button in the Nametag app (and, if your company has configured Nametag to require it, perhaps taking a selfie).

4. Because of the link between your company and Nametag, it isn’t always clear who you should contact for help—don’t worry about that and contact whoever you want. We are all here to help you and will get the right people involved to recover access to your account. Emailing help@nametag.co is always an option.