Zendesk integration

Zendesk is a customer service and support platform. Adding Nametag lets your agents confirm they are talking to the real account holder — with a government-issued ID and a real-time selfie — before they reset a credential, change contact details, or share sensitive information. This closes the social-engineering gap that traditional knowledge-based verification (“what’s your date of birth?”) leaves open.

How it works

From inside a Zendesk ticket, an agent sends the end user a Nametag verification request. The user verifies their identity on their own device, and the result is returned to the agent:

• An agent handling a sensitive request starts a Nametag verification from the ticket.
• The end user receives a link or QR code and verifies with a government-issued ID and biometric selfie.
• Nametag returns the verified identity — and, where applicable, confirms it matches the expected account in a connected directory.
• The agent proceeds with confidence, and the outcome is recorded on the ticket for audit.

Availability

This integration is configured together with the Nametag team so it fits your Zendesk instance and support workflows. To get started, contact your Nametag representative or email help@nametag.co.

Building a custom flow yourself? Use the Nametag API reference to create and read verification requests, and the Browser SDK to launch verification from a Zendesk app or agent workspace.