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Option 1: accelerate Tickets

Out-of-the-box agent console

Agents can quickly send ID verification requests via chat message, SMS, or email, then see the results update in real time. Employees verify themselves in under 30 seconds through Nametag's native mobile experience.

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Use our APIs to integrate with platforms like:

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Send ID verification requests and view results right from your platform of choice.

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Image of a webpage where users can scan a QR code to initiate the Nametag ID verification process
Option 2: deflect Tickets

Enable self-service account recovery

Eliminate account recovery tickets entirely by empowering employees to securely reset their own passwords and MFA tokens without needing to engage IT support resources at all.

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Nametag identity verification

Stop impersonators while empowering your agents to provide better service

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag anywhere

Send a link via text message, copy/paste, or automated prompt. Nametag opens a native experience on the user's mobile device.
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2. Verify their identity

AI-powered auto-capture scans the user's government-issued ID and matches it to a live selfie to ensure that they're valid and match.
Image of a successful identity verification result with Nametag

3. Act with confidence

The results automatically update in your agent console in real time, so you can quickly proceed to resolve the user's issues.
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secure your helpdesk

See how Nametag can secure your helpdesk against the types of attacks favored by Scattered Spider and other hackers.

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