Threat actors like Scattered Spider use social engineering to trick support agents into resetting passwords and granting account access. Once inside, the hackers steal your data and deploy ransomware. Nametag prevents these attacks by verifying your users during high-risk moments at the helpdesk with identity factors that are impossible to cheat or spoof.
Agents can quickly send ID verification requests via chat message, SMS, or email, then see the results update in real time. Employees verify themselves in under 30 seconds through Nametag's native mobile experience.
Stop impersonators while empowering your agents to provide better service
1. Prompt Nametag anywhere
Send a link via text message, copy/paste, or automated prompt. Nametag opens a native experience on the user's mobile device.
2. Verify their identity
AI-powered auto-capture scans the user's government-issued ID and matches it to a live selfie to ensure that they're valid and match.
3. Act with confidence
The results automatically update in your agent console in real time, so you can quickly proceed to resolve the user's issues.