Stop social engineering attacks at your helpdesk

Bad actors are using social engineering to take over your user’s accounts by tricking support agents into resetting authentication credentials. Nametag prevents these attacks by verifying customers and employees during high-risk moments with identity factors that are impossible to cheat or spoof.

Image of the Nametag identity verification agent console

nametag copilot: empower agents

Out-of-the-box agent console

Nametag’s agent-assisted solution deploys in minutes, immediately protecting your heldpesk agents against social engineering and impersonators. Agents can send, view, and manage verification requests, all in one place.

Nametag integrates with ticketing platforms like:

Integrated with Zendesk for agent-assisted password and MFA resets right from Zendesk

Send verification requests and view the results right from your ticketing tool of choice.

Request info

An image showing scanning a QR code through Nametag Autopilot

NAMETAG AUTOPILOT: SELF-SERVICE

Enable self-service account recoveries

Close a critical security gap in your account recovery process with Nametag’s self-service solution. Users scan a QR code, verify themselves with Nametag, and then can reset their own passwords and MFA tokens.

Pre-built integrations with IAM and MFA providers like:

Nametag identity verification

An identity verification experience that users love, and attackers hate

Image of someone saying they forgot their password and receiving a link to verify their identity with Nametag

1. Prompt Nametag anywhere

Share a link via your normal channels or direct people to your Nametag microsite. Users tap the link or scan a QR code to open Nametag on their phone, no app download required.

Image of someone scanning their driver's license

2. Verify their identity

Nametag uses our unique identity verification technology to scan the user’s government-issued ID, match it to a live selfie, and ensure that both are unaltered and aren't deepfakes.

Image of a successful identity verification result with Nametag

3. Act with confidence

Self-service users can reset their own MFA or passwords without needing to involve support. Prompted verifications update in real time, so agents can focus on resolving tickets quickly.

secure your helpdesk

You’ve come to the right place. Nametag secures your employee helpdesk and protects your support staff against the tactics favored by Scattered Spider and other organized hacker groups around the world.