Introducing Nametag + Tines: Automated Identity Verification for Security and IT Workflows

by
Nametag Team
Nametag console showing a successful verification result

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Nametag sends MFA and password resets to self-service while protecting your helpdesk against social engineering.

Today we’re thrilled to announce that Nametag is available in Tines, putting Nametag’s automated, ultra-secure identity verification into the hands of security and IT teams around the world. Nametag + Tines streamlines IT operations and improves user experiences while stopping account takeovers that lead to data breaches and ransomware attacks.

“Together, Tines and Nametag are giving security and IT teams powerful new AI tools to protect their organizations, streamline operations, reduce costs, and improve experiences for legitimate users.” — Aaron Painter, CEO

Use Nametag at high-risk moments like employee onboarding, password and MFA resets, account changes, and step-up authentication for transaction authorization.

Here's the short version: check out the press release, then read on to learn more about how to transform your IT and security workflows with Nametag + Tines.

  • Fast, Intuitive Experience: Nametag verification takes under 30 seconds for first-time users and under 7 seconds for returning users thanks to Nametag’s proprietary AI models and express re-verification experience.
  • Drag-and-Drop Automation: Complete in minutes thanks to Nametag’s out-of-the-box functionality and Tines no-code platform.
  • No Pre-Enrollment Required: Users verify their identity with Nametag using their mobile phone and government-issued photo ID, without needing to download an app.
  • Available Now for Free: Free trials of both Nametag and Tines are available at getnametag.com and tines.com.
A screenshot of Nametag in the Tines library
“The Nametag-Tines partnership is breaking new ground in combining artificial intelligence with workflow automation for advanced account protection.” — Aaron Painter, CEO

How Does it Work?

Nametag + Tines is simply: just drag and drop Nametag into your Tines workflows to automatically prompt secure identity verification at critical moments.

Use Nametag to create end-to-end account protection. For example:

  • Add secure identity verification to your employee onboarding and account provisioning workflows
  • Configure your service desk ticketing workflow to automatically prompt Nametag verification when a user submits a ticket
  • Automatically trigger step-up authentication when suspicious activity is detected on a user account
  • Verify someone’s identity when they request a password or MFA reset

Here's a basic example of a Nametag + Tines workflow:

  1. Enter the email address of the person you wish to verify.
  1. The user receives a link which opens Nametag on their phone. No pre-enrollment is required, and they don’t have to download an app to use Nametag. The user scans their government-issued photo ID, take a selfie, and authorizes sharing of their information. The entire Nametag verification process takes under 30 seconds for first-time users, and under 7 seconds for returning users who can re-verify with just a selfie.
  1. Results automatically update in Tines in a privacy-preserving way, so your team can make informed decisions with confidence.

Why Nametag + Tines?

Until now, Tines customers had limited options for adding user verification into their Tines stories. IT and security teams had to rely on external processes, often using alternative authentication factors which can be frustrating and insecure, leading to lengthy helpdesk tickets and potential security vulnerabilities.

Learn more about social engineering attacks →

As organized crime groups increasingly combine social engineering with AI deepfakes for account takeovers, Nametag stands out as the only authentication solution that delivers the security and assurance needed for high-risk workforce verification use cases. Nametag’s patented identity verification technology is uniquely secure against emerging threats like digital injection attacks and AI-generated deepfakes.

Learn more about deepfake attacks →

IT and security teams using Nametag report huge benefits across user experience, efficiency, cost savings, and security improvements:

  • Efficiency Gains: Helpdesk agents using Nametag complete tickets 5x faster thanks to automated identity verification that replaces slower, outdated methods.
  • Cost Savings: Nametag can deflect account recovery tickets away from the helpdesk to self-service, resulting in 30% helpdesk cost savings.
  • User Experience Improvements: End-users get back into their accounts 60% faster and report that verifying themselves through Nametag is a 2x better experience.
We've seen fantastic results in time-to-resolve in deflecting tickets from coming into support, and just the overall experience that users are having as being positive." — Eric Richard, former SVP Engineering & CISO at HubSpot

How To Get Started with Nametag + Tines

Nametag is available today for Tines customers. Search “Nametag” in the Tines library or visit the example story, "Verify user identities using Nametag and Tines.

Free trials of both Nametag and Tines are available at getnametag.com and tines.com.

For more information, read the press release or contact us to discuss your particular Nametag + Tines use case!

Secure your helpdesk against social engineering and impersonators.
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