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Job Title: Site Reliability Engineer
Location: Remote-first
Job Type: Full-Time
Nametag is seeking a skilled Site Reliability Engineer to ensure the reliability, scalability, and security of our comprehensive product stack. This role requires a deep understanding of modern infrastructure, a passion for building reliable systems, and a commitment to empowering developers and end-users with seamless, secure experiences.
As the Site Reliability Engineer, you will own and manage Nametag’s production cloud infrastructure, our continuous delivery infrastructure, and observability efforts. Working across the stack, you’ll collaborate with teams to ensure that our systems meet the highest standards of performance and security while supporting our mission to provide trusted identity solutions.
• Manage Nametag’s infrastructure-as-code AWS and Fly.io environments, ensuring scalability and reliability across cloud services.
• Oversee infrastructure that supports Nametag’s integrated end-user mobile apps and identity verification engine.
• Maintain and optimize the admin console functionality, ensuring it is robust and secure.• Manage infrastructure vendor relationships with our providers. Evaluate (and re-evaluate) our build vs. buy decisions, occasionally bringing solutions in house when appropriate, and moving solutions out to service providers when appropriate.
• Lead observability initiatives across the full product stack, including uptime monitoring, tracing, and logging for mobile apps, backend services, and cloud infrastructure.
• Build tools to calculate usage statistics and identify bottlenecks in real-time.
• Improve monitoring to help engineers quickly identify and resolve issues across the stack.
• Design scalable deployment processes for both monolithic systems and new microservices as the product architecture evolves.
• Collaborate with teams to implement efficient CI/CD pipelines.
• Plan and execute schema migrations for the identity verification engine and other critical backend services.
• Foster a supportive culture of continuous integration and deployment, empowering developers to deliver high-quality, secure code without fear.
• Create and maintain debugging tools and automated deployment processes that enable efficient problem-solving.
• Promote authentication and authorization best practices across Nametag’s product stack.
• Act as a reliability advocate for all Nametag products, ensuring end-user mobile apps, admin consoles, and backend services operate seamlessly.
• Guide teams through debugging and resolving complex systems issues spanning the entire stack.
We believe no one is perfect, and you don’t need to meet every qualification to be successful in this role. If you’re excited about Nametag’s mission and bring a mix of the following, we encourage you to apply:
• Experience managing and securing cloud environments, with expertise in AWS offerings such as CloudFormation, CloudFront, Lambda, RDS, and S3.
• Experience with supporting relational databases (we use managed Postgres)
• Experience with observability tools (we use Honeycomb)
• Experience with modern, type-safe languages (we use Go)
• Experience with Docker and related technologies (we don’t use Kubernetes, but we do use Docker)
• Experience designing and maintaining robust CI/CD pipelines. (we use Github Actions)
• Passion for creating reliable, user-centered systems and tools that empower both developers and end-users.
• Ability to communicate progress and plans clearly in a remote-first environment, with strong organizational and project management skills.
The base salary range for this full-time position is $120,000 to $160,000 plus equity and benefits.
Nametag is a founding member of the Open Imperative, and publicly committed to pay equity in the technology industry. We post positions with ranges to encourage people of different backgrounds and experiences to apply, but the salary for every specific job offer is benchmarked using market data sources to ensure they are fair and consistent.
Our salary ranges are determined by role, level, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter or hiring manager can share more about the specific salary range during the hiring process.
• Remote-first: We are building a world-class, remote-first culture and we want to find super-talented people who can contribute from anywhere. We have team members in key hubs throughout the U.S. continental time zones. Everyone works in their own time zone, and we align team meetings on a common time that works for all. There are no water cooler conversations for a selected few; everyone has a voice.
• In-person collaboration: We find remote work is best when we pair it with in-person time, so we plan to bring the team together at least once per quarter. We plan to go somewhere off-site and spend a few days together. Travel and meetings will be pre-arranged in advance so everyone can make plans to help cover at home.
• Competitive salary
• Competitive stock options
• Comprehensive health benefits (medical, dental, vision)
• Flexible time off policies
• Quarterly team off-sites
• 401(k) program with employer matching
• New computer hardware and equipment
• An inclusive work environment where you can have an impact
