Deepfake Defense™ for Zendesk

Nametag's turnkey Zendesk integration puts Deepfake Defense™ identity verification behind every Zendesk ticket. With just a couple clicks, agents can confirm the actual person behind a support ticket, without ever leaving their current workflows.

Use Nametag + Zendesk when you really need to know who's behind a ticket, such as:

• Resetting passwords or MFA tokens
• Granting access to sensitive information
• Authorizing account changes
• Performing other high-risk actions

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1. Integrate Nametag with Zendesk

Quickly integrate your Nametag tenant with your Zendesk tenant. Click a few buttons, fill in a few text fields, and you're all set. You can choose exactly what information you ask users to provide, decide when it expires, and customize their experience with your logo and branding.

2. Verify users from inside Zendesk tickets.

When someone opens a ticket to request a high-risk action, such as an employee asking for a password reset, simply press a button to create and share a new identity verification link.

The person on the other end quickly scans their photo ID and takes a selfie. If they've verified themselves before, they just take a selfie thanks to our patented reverification technology.

3. Prevent fraud and accelerate resolutions.

Behind the scenes, Nametag's Deepfake Defense™ engine uses cryptography, biometrics, AI and other features to verify the person's identity with unmatched assurance. Deepfake Defense is the only identity verification engine that's purpose-built to combat modern, AI-powered impersonation.

Verification results update instantly inside of the same Zendesk ticket. Bad actors are surfaced to you, preventing account takeovers and other fraud, while agents can quickly move onto helping legitimate users resolve their issues.