Solving User Lockouts During MFA Resets

Nametag Team
Nametag console showing a successful verification result

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Nametag patents breakthrough technology that eliminates frustration and security risks associated with resetting multi-factor authentication tokens

Today we’re thrilled to announce that Nametag has been issued a patent relating to account recovery that, together with our identity verification platform, solves a critical challenge of multi-factor authentication (MFA). Companies using Nametag can offer their users a fast, secure experience for enrolling new MFA devices using a government-issued ID and a selfie photo. The technology remediates a key user experience gap and a critical point of vulnerability that threat actors frequently exploit for account takeovers (ATOs) leading to data breaches and ransomware events.

Keep reading to learn more, or check out the press release here.

“This technology marks an important milestone in multi-factor authentication. Organizations deploying MFA are quickly discovering that the account recovery process is a major blindspot in experience and security. Our technology enables seamless MFA rebinding that reduces cost and risk for our customers while saving people time and frustration.” – Aaron Painter, CEO of Nametag

Nearly two-thirds of users authenticate with MFA, according to Okta. But as companies increasingly adopt mandatory-MFA policies, they’re suddenly faced with frustrated users who get locked out when they lose, upgrade, or otherwise change devices. IT and support teams need to verify whether these requests are from legitimate users trying to recover access to their accounts, or from bad actors trying to take over those accounts. 

To do so, organizations often require users to contact the company’s helpdesk in order to reset MFA and other authentication methods such as passwords. But this creates a long, frustrating process for users and puts helpdesk agents at risk of impersonators who are armed with advanced social engineering techniques and AI-generated deepfakes.

Nametag solves these problems with the only account recovery solution built on identity verification technology that proactively prevents digital injection and deepfake attacks. Nametag’s self-service and agent-assisted solutions eliminate MFA and password reset tickets while empowering helpdesk agents to quickly verify whomever they’re talking with. 

Read the press release, then contact us for more information or to schedule a demo!

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