How Nametag Streamlines IT Integration During M&A

Mergers and Acquisitions (M&A) is a challenging time for everyone, but especially for IT. Aligning tech stacks and workflows is hard enough, but bad actors can slip through the chaos and disrupt everything.

Imagine this: you’re merging two organizations’ IT environments, each with thousands of users. For months, you’re operating with multiple identity directories from different providers like Microsoft Entra, Okta, and Cisco Duo. Your helpdesk is overwhelmed with lockouts and account recovery requests, while agents must somehow verify users—many of whom they’ve never interacted with before.

Nametag streamlines and protects M&As by equipping IT teams with easy-to-use tools for user verification during onboarding (e.g. device registration or credential issuance), at your helpdesk, and via self-service account recovery. We ease the burden on helpdesks, allowing agents to focus on higher-value due diligence work, while ensuring that everyone in your systems is really who they claim to be.

“We’re immediately starting to see decreases in tickets going to support and the time to resolve those tickets, and increases in user happiness.” — Eric Richard, HubSpot CISO

Where Nametag Fits Into Mergers & Acquisitions

Synoptek defines five primary types of due diligence during Mergers & Acquisitions, including Operational Due Diligence and Information Technology Due Diligence.

• Operational Due Diligence identifies how to optimize workflows and minimize disruption when integrating the two organizations.
• IT Due Diligence evaluates the risks in existing IT structures and determines a strategy to align systems without compromising security.

“An IT integration strategy is a key part of any M&A transaction. It sets out the plan and objectives when merging two businesses together. It proactively manages potential risks and challenges from the onset of the merger and acquisition process.” –– Synoptek

Both Operational and IT Due Diligence are critical, because when IT environments merge, identity chaos can ensue — disrupting operations, adding integration complexity and associated costs, and creating potential security gaps for bad actors to exploit.

• A flood of new users, many unknown to your IT department, must be added to and maintained within all of your identity directories.
• Multiple directories may exist simultaneously for weeks or months, increasing the risk of overlooked permissions or duplicate accounts.
• Helpdesks are overwhelmed with password resets and account recovery requests from users they’ve never met before.
• Threat actors see this as an opportunity, attempting to socially engineer their way into systems under the guise of new employees.

For both the acquiring and the acquired IT teams, being able to say with confidence that you don’t have any imposters in your organization is critical. Enter Nametag.

How Nametag Streamlines M&A Activities

Nametag provides out-of-the-box solutions for workforce account protection that protects the M&A process against imposters and other disruptions. Our solutions are powered by Deepfake Defense™, the first and only identity verification engine that’s purpose-built to combat modern impersonation threats. 

1. Verify Your Users to Uncover Imposters

M&A means a massive influx of identities entering your network. IT teams need to verify that they’re legitimate — a single imposter could take down your company, seriously impacting the acquisition. 

• Surrounding your  identity environments with Nametag's Deepfake Defense "identity armor" enables you to say with confidence that every user is really who they claim to be. 
• Our flexible, out-of-the-box helpdesk verification and account recovery solutions protect your organization from impersonation and social engineering before, during, and after the transition. 
• Employees can verify themselves in under 30 seconds through guided workflows using only their smartphone and photo ID without having to pre-enroll, then under 7 seconds each time after.

“Every technological environment comes with its own set of vulnerabilities… assessing these risks is paramount to foreseeing potential pitfalls or costs in the future.” — Quest Technology Management

2. Streamline IT Operations During a Critical Time of Change

IT teams are stretched thin during a merger. Nametag eliminates bottlenecks, reduces downtime, and improves efficiency, freeing up IT resources to help support due diligence and other M&A activities. 

• Nametag Copilot enables helpdesk agents to verify users with just a few clicks, empowering agents to focus on providing great user support while preventing social engineering attacks by threat actors who want to exploit the chaos to infiltrate your networks.
• Nametag Autopilot deflects password and MFA reset tickets to self-service, freeing up helpdesk agents for higher-value tasks and due diligence support. Syncing your identity directories to Autopilot immediately protects all of your users against impersonation attacks.

3. Protect Workforce Accounts Against Breaches

During M&A, account takeovers are a major threat. One breached account can expose sensitive systems, compromise data, and create costly downtime — potentially derailing the deal. Nametag integrates directly with identity providers like Microsoft Entra, Okta, and Cisco Duo to:

• Detect and block impersonation attacks and account takeovers.
• Prevent breaches caused by social engineering and credential misuse.
• Enhance security during the transition from one identity provider to another.

4. Ease the Transition Between Identity Providers

In a post-M&A environment, organizations often need to transition from disparate identity providers to a unified system. Nametag makes this process seamless with multi-directory support:

• Nametag works across all of your identity providers simultaneously, ensuring no gaps in account protection and user experience during the transition from one identity environment to another.
• Integration is quick and straightforward — it takes as little as 5 minutes to set up Nametag with each of your directories, immediately surrounding users with instant imposter protection.

Conclusion

M&A processes are complex, making them an opportune time for threat actors to exploit weaknesses in IT security. Nametag not only ensures that every user in your environment is who they claim to be, we also help IT teams navigate the integration process with scalable, efficient solutions.

By streamlining IT operations and fortifying security, Nametag accelerates M&A integrations, prevents costly disruptions, and protects your organization from social engineering and account takeovers during and after the transition. During this time of change, Nametag ensures peace of mind: that every user can be trusted, their accounts are secure, and employees have the access they need to stay productive.

Want to learn more? Visit getnametag.com or drop us a line to discuss your challenges.

"Nametag's Deepfake Defense engine is the first scalable solution for remote identity verification that's capable of blocking the AI deepfake attacks plaguing enterprises." — Bruce Schneier, Security Technologist & Cryptography Expert