A verification request is initiated via Nametag's self-service portal or a helpdesk agent.

Nametag leverages the cryptographic security of Apple and Android themselves to prevent injection attacks and stop bad actors from using AI-generated deepfakes.

The user consents to share biometric data.

Our proprietary AI models verify that the user's ID document is genuine. If an attacker tries to present an AI-generated deepfake or altered document, they won't get through.

AI-powered facial biometrics and liveness detection models verify that the user's selfie is genuine and not manipulated, and that it matches their government-issued ID scan.

The user consents to share just the information needed to verify them, nothing more.

You can request location data for an additional layer of security and assurance. If you do, the user is first notified and asked for their consent to provide this information.

The verification request is completed.

Your helpdesk agent (or Nametag's self-service account recovery flow) now have all the information they need to determine whether this user's identity matches the account.